Returns & Refunds

HOW TO START A RETURN

  1. Email your request to support@nailpopi.com or send us a message at CONTACT US with your reason for return.
  2. Our after-sales team will review your request within 48 hours. You will receive a notice regarding the status of your return.
  3. Once the package has been safely received and processed at our facility. Refund will be processed within 72 hours upon receipt of your package.
  4. For product returns that are not a result of Nailpopi error, customer is responsible for all return shipping fees.

RETURN & EXCHANGE CONDITIONS 

  • All return requests must be initiated within 30 days your package has been delivered. Customers must offer a valid original purchase order number from kirasilk.com.
  • Items returned must be in their unused condition with the original packaging and contents. We do not accept a returned item that’s worn, damaged, washed or altered in any way.
  • The customer is responsible for all return shipping fees. We do not offer Freight To Collect (FTC) services for returns. Shipping costs are non-refundable.
  • The following items cannot be returned: sales item, intimate or sanitary goods.

 

HOW WILL I RECEIVE MY REFUND? 

Refunds are issued to your original account in 3-5 Business Days.

 

MY ITEM ARRIVED DAMAGED. CAN I RETURN IT?

We will do our best to ensure that the products shipped to our customers are in their best conditions. If your product turns out to be defective, please email to support@nailpopi.com with the following proofs to get a new replacement:


- This clause does not include products of a category with specific warranty terms as well as damages caused by incorrect usage of a product.

1. Photos of the front and the back of the package or box;

2. Partial shipment slips (if applicable);

3. Photo or video of the defective item;

4. Photo or video and a detailed description of the problem.

 

MY ITEM IS ON THE WAY, BUT I DON'T WANT IT ANYMORE,CAN I RETURN IT?

Item can not be returned during shipping. All return requests must be initiated within 30 days your package has been delivered.