FAQ

ORDERING

1. How do I know that my order has been successfully submitted?
You will receive an email confirmation containing Order Number and details of your purchase.

2. Can I modify / cancel my order?
We are unable to make alterations in your order once it has been submitted. Before placing an order with us, please make sure to double check and review your order carefully.

3. How to check my order status?
If you have set up an account with us, you are able to view and track the status of your order! Just log into your account and you will get a full history of your orders since the account has been active.
Or you can check the "Order Confirmed" Email that we sent to you to track the status of your order.

4. Are you doing the wholesale business?

Yes. We are doing both retailing and wholesale business now. For whosale bussiness, please feel free to contact the email at support@nailpopi.com.



If you are unable to access this information, please feel free to contact us via support@nailpopi.com.

SHIPPING

1. What's the available shipping methods?
We currently have two difference shipping methods.

Free Standard Shipping: All orders over $49 USD(including sale and closeout items) qualify for Free Standard Shipping. Orders under $49 USD will be charged $9.99 USD for shipping fee.


Premium Shipping: For better shipping timeliness, customers are able to update the Free Standard Shipping into Premium Shipping by paying extra $25 USD for postage difference.

Please note:

Timely delivery is subject to the Terms of Service of the courier.

There are circumstances that are out of control (natural disasters, holidays, weather, etc.) that may cause shipping postponements.

While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time. Delivery issue is the responsibility of the shipping company.

The recipient of the order will be responsible for any import duties or taxes charged by the recipient’s country and any carrier-related fees.

2. What countries do you ship to?
Currently, we ship to the following countries.

Australia, Austria, Belgium, Canada, Denmark, Finland, France, Germany, Ireland, Israel, Italy, Japan, Luxembourg, Netherlands, New Zealand, Norway, Portugal, Singapore, Spain, Sweden, Switzerland, United Kingdom, United States.

RETURNS

1. I don't like my item, can I return it?
Items purchased within 30 days can be returned for a refund. Please click on Return Policy for further details.

2. My item arrived damaged. Can I return it?
Damaged items can be exchanged. Please email support@nailpopi.com to get a new replacement.